Procedure for Students with Unpaid Meal Charges
Parents/Guardians shall monitor their student’s school meal account to ensure that they always have a positive balance. In the event that a student does not have a positive balance, they will be able to charge no more than $10 in meals to their account. Only reimbursable meals may be charged. A la carte items may not be charged. Communication about a negative meal balance will be sent to parents/guardians. The grace-period is the $10 charge limit. Thereafter, students who have a negative balance over the $10 charge limit, will be offered a courtesy meal, which will continue to be charged to the student’s account and will accumulate until paid in full. There will be a maximum of ten courtesy meals provided, then no further charges will be allowed until parents/guardians pay the account balance and add funds to the student’s meal account. An alternative meal may be provided at no cost to the student until payment is received.
Parents/Guardians are encouraged to sign up to monitor and manage their student’s meal account through my school bucks website. Benefits include:
- Low-balance email alerts
- Monitor account balances
- View meal transaction
- Set up automatic payments
- Pay online with a convenience fee of only $1.95 per payment
- Myschoolbucks has a free mobile app that is available for both iPhone and android users in the app store or play store
Additionally cash or check payments are accepted at the school cafeteria.
In the event that your student has a negative balance, your student will receive a note from Cafeteria Manager, sent through your student’s teacher. Additionally, Nutrition Services will email a negative balance notice to the email address on record through Skyward once a week until there is a positive balance in the account. Via myschoolbucks.com, parents can receive email alerts based on the low balance threshold the parents select.
Nutrition Services Address and Hours of Operation:
5800 Colleyville Blvd #A108
Colleyville, Texas 76034
Monday-Thursday 8:00 am-4:30 pm
Friday 8:00 am- 4:30 pm
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: firstname.lastname@example.org.
This institution is an equal opportunity provider.